Captain

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The Captain's Package provides a robust safety net for yachts demanding proactive oversight. With extensive remote support, live monitoring, and automated patch management via our RMM, it keeps systems updated, secure, and running smoothly – minimizing downtime and surprises. 

Comprehensive proactive management, significant direct support, and enhanced security, ensuring vital onboard systems are consistently reliable and efficient. 

• 30 monthly Support Tickets: Generous allowance for direct helpdesk assistance for various IT issues.
• 15 actively Managed Endpoints: Proactive management for key devices on your yacht (e.g., servers, crew PCs, navigation PCs, network devices).
• 24/7 Live Remote Monitoring: Real-time vigilance over critical IT infrastructure (Kaseya VSA), with priority internal alerts and rapid response.
• Automated Patch Management & Updates: Comprehensive, scheduled patching for operating systems and key applications.
• Managed Antivirus & Basic Threat Protection: Centralized management and monitoring of endpoint security.
• Secure Digital IT Documentation: Detailed, continuously updated yacht-specific knowledge base access (IT Glue portal) for your crew and our technicians.
• Enhanced Self-Service Enablement: Advanced resources and guidance for crew to perform diagnostics and resolve a wider range of issues.
• Basic Performance Reporting: Monthly summary of system health and managed activities.

• Reduced Onboarding Fee:  (a discounted rate for initial setup and in-depth documentation).
• Additional Tickets: Available for purchase, beyond the included monthly allowance.